Free shipping over $199. Orders usually leave our warehouse within one business day, and orders placed before midday often go out the same day.
What it costs
Australia
|
Order value |
Cost |
|---|---|
|
$199 and over |
Free |
|
Under $199, under 500g (a replacement cartridge, for example) |
$6.95 |
|
Under $199, everything else |
$12.95 |
Express is available at checkout where your address supports it.
New Zealand
|
Order value |
Cost |
|---|---|
|
$199 and over |
Free |
|
Under $199, under 500g |
$12.95 |
|
Under $199, everything else |
$29.95 |
You pay in your own currency. The exact cost for your order is always shown at checkout before you pay.
How long it takes
We dispatch Monday to Friday, excluding Victorian public holidays. You will get a tracking link by email as soon as your order is on its way.
|
Destination |
After dispatch |
|---|---|
|
Australia, metro standard |
2 to 9 business days |
|
Australia, metro express |
1 to 2 business days |
|
Australia, regional |
add 2 to 7 business days |
|
New Zealand |
7 to 14 business days |
|
New Zealand, rural |
add 5 to 9 business days |
These are carrier estimates rather than guarantees. If your order is running well past them, email us and we will chase it for you.
Duties and taxes
GST is included in the price you pay. There is nothing further to pay on delivery, in either country.
If something goes wrong on the way
Arrived damaged. Photo and order number to support@earthswater.com within 7 days, and we will replace it.
Problem receiving your order? Tell us and we will chase the carrier, and keep you posted while they look into it.
Shipping Protection
Optional at checkout, and separate from the cover you already have.
Your order is our responsibility until it is delivered to you. If it is lost or damaged before it reaches you, we replace it at no cost, whether or not you added Shipping Protection.
Shipping Protection covers what happens after that point:
|
Theft after delivery |
A parcel taken after it has been left at your address |
|
Missing after delivery |
A parcel marked delivered that you cannot find. We replace it straight away rather than waiting for the carrier investigation to finish |
|
Priority handling |
Your replacement is dispatched as soon as you tell us, without an assessment step |
To make a claim, email support@earthswater.com with your order number and what happened. You can remove Shipping Protection at checkout at any time.
Missed deliveries
If a parcel cannot be delivered and comes back to us, we will email you. To send it again we charge what the carrier charges us, with nothing added, and we will tell you the amount before you pay it.
Wrong address
Check your address at checkout. If you spot a mistake, email us straight away. If we have not dispatched, we will correct it at no cost. Once a parcel has gone to an incorrect address we will help you chase it, but a replacement or redelivery is chargeable.
Subscriptions
Subscription orders ship on the interval you chose, at the same rates and timeframes above. You can change or skip a delivery at any time in your account.
